The Portia Learning Centre is committed to maintaining the integrity and privacy of its clients and their families. This Privacy Policy explains how The Portia Learning Centre collects, uses, shares, retains and protects personal information that may identify you or other individuals, including in connection with your use of our services and our website at portialearning.com (the Website).
Your Acceptance of Privacy Policy
By using our services or our Website, you signify your acceptance of this Privacy Policy.
If you do not agree to the terms of this Privacy Policy, please do not use our services or Website. Your continued use of our services following the posting of changes to this Privacy Policy will mean that you accept those changes.
Age Requirements
You cannot request services from The Portia Learning Centre if you are under the age of 18. If you are under 18 years of age, please have a parent or guardian contact us on your behalf. If The Portia Learning Centre learns that information from a person under the age of 18 has been submitted directly to us, we will delete the information as soon as possible and contact the appropriate parent or guardian.
How The Portia Learning Centre Collects Personal Information
Personal Information You Provide
The Portia Learning Centre collects your personal information when you choose to provide such information as discussed below:
- Contact Information: We collect your name, email address, phone number, and mailing address when you contact us for services, request information, or complete intake forms.
- Child and Family Information: We collect information about your child’s developmental needs, medical history, and family circumstances necessary to provide appropriate therapy services.
- Payment Information: We collect billing address and payment information when you pay for services.
- Insurance Information: We may collect insurance information to assist with coverage and billing.
Personal Information We Collect Automatically
Each time you visit our Website, The Portia Learning Centre may collect information through your IP address and by using cookies, as described below:
- IP Address: An Internet Protocol (“IP”) address automatically identifies the computer you have used to access the Internet. We use your IP address to send you the web pages you want to visit and may use IP addresses to conduct Website analyses and performance reviews.
- Cookies: A “cookie” is information that our website transfers to your computer for storing information about your preferences. Cookies help us provide useful features when you visit our Website. You can set your browser to refuse cookies, but some portions of our Website may not work properly if you refuse cookies.
How The Portia Learning Centre Uses Personal Information
The Portia Learning Centre uses your personal information to:
- Provide Services: To assess your child’s needs, develop treatment plans, provide therapy services, and track progress
- Communication: To communicate with you about appointments, treatment progress, and service updates
- Billing and Payment: To process payments and work with insurance providers
- Service Improvement: To improve our services and understand how families use our programs
- Legal Compliance: To comply with legal requirements and professional standards
We will not use your personal information other than as specified in this Privacy Policy.
How The Portia Learning Centre Shares Personal Information
The Portia Learning Centre will not sell, rent, or trade your personal information with third parties for their promotional or marketing use.
Sharing Information for Treatment Purposes
We may share your information with:
- Healthcare Professionals: Other members of your child’s multidisciplinary team (with your consent)
- Schools and Educational Teams: To support your child’s educational goals (with your consent)
- Insurance Providers: To process claims and obtain coverage for services
Sharing Information with Service Providers
We may share your personal information with trusted third parties that work with us to provide services, including:
- Payment processing companies
- Professional consultants and supervisors
- Technology service providers for our clinical software systems
These companies do not have any independent right to use, share, disclose or retain your personal information.
Legal Requirements
The Portia Learning Centre may disclose information about you to respond to subpoenas, court orders, legal process or governmental regulations, or if we believe it is necessary to investigate, prevent or take action regarding illegal activities, suspected fraud, or situations involving potential threats to physical safety.
How The Portia Learning Centre Stores Personal Information
We store your personal information for as long as necessary to provide services to your family and as required by professional standards and legal requirements. Clinical records are maintained according to professional regulatory body requirements.
Your personal information may be transferred, processed and stored on servers in countries outside of Canada, including the United States, and may therefore be subject to different laws than those applicable in Canada.
Your Rights Regarding Your Personal Information
You have the right to:
- Review the personal information we have collected about you and your family
- Request corrections to inaccurate information
- Request that we limit the use or disclosure of your personal information
- Withdraw consent for certain uses of your information (subject to professional and legal requirements)
To exercise these rights, please contact us using the information provided below. We may ask you to verify your identity before acting on your request.
Security
The Portia Learning Centre understands that storing personal information in a secure manner is essential. We use industry standard physical, technical, and administrative safeguards to secure information against foreseeable risks such as unauthorized access, disclosure, copying, destruction or modification.
We limit access to your personal information to staff members on a need-to-know basis and ensure all staff understand the importance of protecting your privacy.
Children’s Privacy Protection
The Portia Learning Centre understands the importance of protecting the privacy of children. Our services are designed for children and youth, and we collect and maintain information about minors only with the express consent of their parent or guardian. All treatment decisions and information sharing require parental or guardian consent.
Website Links
Our Website may contain links to third-party websites. This Privacy Policy does not apply to those websites, and we recommend reviewing their privacy policies individually.
Policy Updates
This Privacy Policy may be revised from time to time as we add new services, as laws change, and as privacy best practices evolve. If we make any significant changes to this Privacy Policy, we will provide advance notice on our Website. We recommend that you check this webpage periodically to review the current Privacy Policy.
Questions?
If you have any questions, inquiries or complaints about this Privacy Policy or about The Portia Learning Centre’s handling of your personal information, please contact us:
The Portia Learning Centre
50 Steacie Dr.
Kanata, ON K2K 2A9Attention: Privacy Officer
Telephone: (613) 591-9966
Email: info@portialearning.com